I have mixed feelings about it. I do like that they’re making an effort to upgrade the quality of products used. I would however like to see them offer a variety. It may not be formulated for you even if it’s for “all skin types”. I would like to see them offer at least two varieties so the passenger would be able to choose from say Oily skin or Dry skin types. I think it’s definitely a step in the right direction. I think it would also be cool if Sunday Riley did something with Hotels as many brands do. The last hotel I stayed at used Neutrogena toiletries. While not premium by any means at least it’s a known brand and not just a generic hotel labelled brand.
I usually carry my own stuff so I never really have to worry about this but it’s a good option to have if you happened to be in a rush and forget. Another thought is that it would be nice if they offered it to all passengers not just “premium” passengers but that’s likely asking for too much. As for the items stocked in the lavatories, I honestly just see people swiping those for themselves. Why? because I’ve seen it happen. There’s just those types of people that you can’t take nowhere lol Check an ebay auction near you once they begin this project and I guarantee you are gonna see people re-selling these haha I’ll give you an example… I am a yelp elite member and frequent the NY events, the members actually attend the events and swipe all the free swag they can and they stuff ends up on ebay. Not cheap either, and I assume someone is buying it because why would they bother if they didn’t. I am not even kidding.
As for United Airlines, honestly not a huge fan. Many of my friends fly often for both business and pleasure and I’ve heard some pretty awful horror stories. My personal ones weren’t really that bad besides the usual delays but I presume they’re doing this to improve their public image. Not a new link but some examples of bad customer service.